Research and analysis
We conducted key stakeholder interviews to establish the pain points of the current existing processes and products. This resulted in persona studies to better understand our potential key users. In addition, a competitor analysis was performed to see how well these pain points were addressed by existing HR and recruitment tools available in the market.
Service design workshops
To envision the future service, we involved relevant stakeholders, utilized service design methodologies like Service Blueprinting, and conducted collaborative workshops using online tools like Miro. Through this process, we identified gaps, anticipated issues, and found solutions using different methods and tools.
UI design
Having the full journey mapped out and knowledge of all key stakeholders, we could then design the interface of the tool to suit our different personas. With the use of tools such as Figma and Framer, our UX/UI designers created a design system and designed the complete tool.
Development
Our experienced software development team successfully built Frankie using Clojure, ClojureScript with reframe, and our proprietary framework Xiana. Stakeholders actively contributed throughout the process, testing and collaborating with the development team.
Testing
Throughout the final stages of the development, we conducted both internal and external unmoderated user tests to further gather feedback and polish the solution.
